Shipping policy
At Neo Sarto, we keep shipping simple, reliable and transparent. All orders are shipped from Belgium via Mondial Relay for service point delivery or DPD for home delivery.
Shipping Schedule
Orders are shipped during scheduled shipping sessions.
The date of the next shipping session is always indicated on our website.
This approach allows us to maintain a careful and controlled preparation process.
Shipping Area
We currently ship within France, Germany, the BeNeLux region, Italy, Spain, Portugal, Poland and Sweden.
Shipping Methods & Fees
| Delivery method | Coverage | Fee |
|---|---|---|
| Mondial Relay Service Point Delivery | France, BeNeLux | Free |
| DPD Home Delivery | France, BeNeLux, Germany | Free |
| DPD Home Delivery | Italy, Spain, Portugal, Poland, Sweden | €20 |
Shipping costs are displayed at checkout before payment.
Delivery Times
- Mondial Relay: approximately 4–7 business days after dispatch
- DPD: approximately 3–6 business days after dispatch
Delivery times are estimates and may vary depending on destination and external circumstances.
Order Processing & Tracking
Orders are prepared and dispatched during the next shipping session. Once shipped, you will receive a confirmation email with tracking information.
Delays & Responsibility
Neo Sarto cannot be held responsible for delays caused by the carrier or circumstances beyond our control. However, we remain available should any issue arise during delivery.